Privacy Policy

1. Introduction

PAYMAL ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electronics escrow platform and related services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use our services.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Identity verification documents (National ID, passport)
• Payment and banking information
• Transaction history and preferences
• Communication records with our support team

Technical Information

• IP addresses and device identifiers
• Browser type and operating system
• Usage patterns and interaction data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our escrow services
• Processing transactions and payments
• Verifying user identity and preventing fraud
• Communicating about transactions and service updates
• Providing customer support
• Improving our services and user experience
• Complying with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Hub Partners

We share necessary transaction information with our verified hub partners to facilitate device verification and collection.

With Service Providers

We work with third-party service providers for payment processing, identity verification, and other essential services.

Legal Requirements

We may disclose information when required by law, regulation, or legal process.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL encryption for data transmission
• Secure database storage with access controls
• Regular security audits and updates
• Staff training on data protection practices
• Multi-factor authentication for sensitive operations

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Transaction records: 7 years for compliance purposes
• Account information: Until account deletion is requested
• Communication records: 3 years for support purposes
• Usage data: 2 years for service improvement

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain uses of your information

To exercise these rights, contact us at privacy@paymal.mw

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries outside of Malawi. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: